There’s never been a more exciting time to join Homebase. With our new owners, Bunnings, we’re changing how we do things and shifting up a gear. By joining us at the beginning, you’ll be able to help us create the best home improvement and garden business in the UK. And, because we understand that it’s you who will make this happen, you can be sure you’ll be working in a culture that’s geared to helping you give your best.
About the role:
This role is responsible for logging and managing calls made in regards to Coupa as well as providing first-line technical support, it is a single point of contact for the store support centre team members and suppliers to receive support and maintenance with the organisations Purchase to Pay system.
You will be responsible for:
Develop and maintain a sound understanding of the Coupa system and how it is used within HHGL.
Efficient and timely resolution of all Coupa related queries
1st Line Support for Support Centre Team Members and our third party suppliers.
2nd Line support for team members in our Stores.
Perform central system tasks such as Central receipting when necessary and within given guidelines
Maintain up to date Coupa User Guides and support materials
Escalate support queries to 2nd Line support (IT and/or Coupa Support)
Raise, and manage through to conclusion, support tickets with Coupa Support team
Manage and respond to email queries that come to BUKI. NonCoreProcure Inbox
Actively participate in the Coupa online Community?????
Maintain Coupa Master Data such as Ship to Locations and Commodities, ensuring changes are shared with cxml and/or punch-out suppliers where necessary
Creation and maintenance of Catalogue items, ensuring they are available to relevant users.
Investigate any transmission failures (email, cxml) working with the third party supplier
Activate Supplier Records and Support them through the on boarding (portal registration) process
Support our suppliers with use of the Coupa Supplier Portal, where they create their e-invoices.
Work closely with the Accounts Payable team to understand their processes and use of Coupa.
Analysis of data and provision of reporting from Coupa as requested
Excellent organisation skills with an ability to prioritise
Well-developed Communication skills, excellent telephone manner and ability to work with people at all levels
Able to clearly and concisely document technical information
Able to approach problem solving logically
Good understanding of technical issues, with a focus on trouble shooting issues such as failed logins, permissions etc.
Analytic approach to reviewing data with good excel skills
What we offer:
24 days’ holiday
20 % discount
Training and Development