Nick, Retail

When I joined Homebase, having worked abroad for four years, it was my first foray out of food retail. What attracted me was the challenge inherent in its business plan, which was to turn the stores’ fortunes around.

"What’s kept me here are the opportunities"

“What’s kept me here are the opportunities that exist across the Group, which result from the way our marketplace continues to evolve. But then, the culture here is all about driving change and delivering the Homebase productivity plan – which essentially means putting the focus totally on our customers.”

"Everyone was so happy and enthusiastic"

“To illustrate: in August, we undertook a major refresh of one of our stores in the north of the country, to improve the customer experience. On the day of the grand reopening, everyone was so happy and enthusiastic to see the store renewed after 31 years. Customers and staff loved the new look, and it seemed to epitomise the new direction that our business continues to take.”