Contact Centre.
It’s all about connecting.

Our customers can shop with us in many different ways – be it in-store, over the phone or 24/7 via our website. Whenever they have an issue that needs resolving, or a question that needs answering, they turn to our Milton Keynes based Contact Centre team for a friendly and efficient service. In return for providing exactly that, our people enjoy competitive salaries, good benefits and a range of flexible shift options.

Our Contact Centre roles

Operational Management

Our Contact Centres sum up all that’s great about Homebase with a big focus on enhancing the customer experience.

As a member of the leadership team, you’ll be at the very forefront of the operation. Whether you’re monitoring performance, organising workloads, pioneering improvements or simply motivating those around you, you’ll ensure we deliver a service that’s second to none.

Call Centre Support

We don’t just talk to our customers – we make sure they have an experience to remember. At each of our Contact Centres – in Widnes, Stafford and Bolton – our people always give that bit more.

Dealing with a variety of calls, they’re more than just good listeners: they are people with a ‘can do’ attitude who are passionate about great customer service.

Where could it take you?

From the outset, we’ll ensure you have all the training you need to do your job. The support won’t end there either.

At Homebase, we have a strong culture of promoting from within. But it’s up to you to pursue the opportunities we have to offer. To progress here, you need to show initiative and take charge of your own development. When it comes to your professional growth, you’re in the driving seat.