When a customer walks into a Homebase store, our people are not just there with a friendly smile. They’re there to listen. Because every customer has a different story to tell. They might want advice about a complete renovation; or maybe just an opinion about a new colour for their kitchen walls. But that’s what makes working here so much fun. You never know what story you’re going to hear next.
If there’s a word that sums up this team, it’s inspiration. It’s their role to inspire everyone around them – including the customer. So that’s what they do, with the air of friendliness and approachability that’s unmistakeably Homebase.
Our Leaders don’t just have to be great organisers, they have to be passionate about people and ensure everyone gets what they need – whether that’s the next customer who walks through the door or a team member.
Life as a Team Leader is always hands-on. And full-on. Whatever your specific area – replenishments, customer services, stock room, warehouses – you’ll be asked to deliver a lot.
But then, the attraction is in the challenge. So, if you can engage with customers, and are always looking to provide them with the best possible experience, this is your kind of role. It’s also one with a lot of potential for growth – as we see it very much as the training ground for moving into leadership.
Integral to the smooth functioning of each store, members of our Store Team take on a whole variety of essential tasks – from meeting and greeting customers, working at the tills or the customer service desk to always making sure the store is safe, full, clean and tidy.
Whatever the task, one thing’s for sure: everyone is always focused on the customer. With a relaxed and informal manner, they are flexible and responsible individuals who’ll go the extra mile.
Store Operations works around the clock to ensure that every one of our stores opens and closes each day without a hitch. And in the time between, provides a great experience for customers and team members alike. There’s a huge range of expertise to be found here
From the outset, we’ll ensure you have all the training you need to do your job. The support won’t end there either.
At Homebase, we have a strong culture of promoting from within. But it’s up to you to pursue the opportunities we have to offer. To progress here, you need to show initiative and take charge of your own development. When it comes to your professional growth, you’re in the driving seat.
